University of St Mark & St John

MABM Student Handbook

Introduction

 

The Middlesex Academy of Business and Management (MABM) is an independent further and higher education institution for international students, from a range of social and ethnic backgrounds.

 

We offer BTEC HND in Business and Level 7 professional qualification in Strategic Management and Leadership. Our vision is to make MABM, a globally visible centre for excellence in business management and professional education, ensuring all our students are equipped with the necessary skills and knowledge to compete in the global economy. The philosophy of the Academy is to ensure students learn through both theoretical teaching and practical application of their area of study.

 

 

Our mission

 

The world is changing, as are the methods of teaching and nature of educational needs.  There is a need to create world-class education to meet these global challenges.  MABM’s mission is to provide quality teaching in the fields of business, management and accounting, so that our students can become just and confident global citizens in the world of business and finance.

 

To ensure quality education, we have created a well-organised and fully resourced educational environment – which includes experience and qualified staff, well-equipped classrooms, a library and computing lab.

 

 

Our vision

 

We aim to be a globally respected further and higher education institution for both home and international students, providing quality learning opportunities and a springboard for students to launch their careers to new heights.

 

We will actively promote diversity and innovation in teaching and learning methods, so that our students not only receive value for money but also the opportunity to fulfill their potential to become future leaders in their chosen field.

 

 

Location

 

MABM is located in Brick Lane, the heart of the vibrant Bangladeshi community and Business place. It is within the close proximity of central London. It is very close to Aldgate East tube station. There are many bus services runs from various parts of London. There are many restaurants, takeaways, coffee shops and bars. There are many supermarkets in and around Brick Lane.

 

Enrolment

 

Admission Procedure for Local Students (UK and EU)

 

Prospective students must complete an application form and provide the following documents:

 

  • Two passport sized photograph (not less than six months old).
  • Copy of passport (all pages).
  • Copies of previous academic qualifications (certificates & transcripts).
  • IELTS/PTE/Any other English Proficiency Examination Certificate, if applicable.
  • Work experience certificate copies, if any.

 

An application form can be obtained by either downloading it from the Academy’s website www.mabm.co.uk or by making an email request to info@mabm.co.uk

The Registrar of the Academy will check the completed application and documentation.

 

Admission Procedure for International Students already in the UK

Students, who wish to do parallel course and be admitted to MABM, must submit a completed application form and provide the following documents:

  • Two passport sized photograph (not less than six months old).
  • Copy of passport (all pages).
  • Copies of previous academic qualifications (certificates & transcripts).
  • IELTS/PTE/Any other English Proficiency Examination Certificate, if applicable.
  • Work experience certificate copies, if any.

An application form can be obtained by either downloading it from the Academy’s website www.mabm.co.uk or by making an email request to info@mabm.co.uk

On receiving the application form and documentation, the Academy will verify all documents Academy. If the Academy is satisfied with the submitted documents, the applicant will be invited to attend an interview and if successful. The same procedure will follow for students from EU.

 

Academic terms

MABM offers three academic terms: January, May and September.

Session break: the Academy maintains a semester break in between each semester.

Study hours: For international students studying a parallel course at MABM, they will be offered classes during the weekends. For local students, classes will take place during the weekdays.

HEALTH & SAFETY POLICY

Middlesex Academy of Business and Management [MABM] has a ‘duty of care’ to ensure, as far as reasonably practicable, that the health, safety and welfare of employees, students or other individuals, will not be placed at risk either by the condition of the building, or the conduct of activities within the control of MABM.

MABM therefore accepts it has a duty to ensure that necessary organisation, equipment and training is provided to fulfill this obligation.

POLICY STATEMENT

MABM will fulfill its duty, in the conduct of its business operations, to ensure that it is a safe and healthy workplace and study environment for all employees and students.

This policy statement has been prepared in accordance with the Health & Safety at Work Act 1974.

MABM has made sufficient arrangements to control the risks of any health and safety matters which may arise at work or when studying.

MABM arranges induction for employees and students on matters affecting their health and safety.

MABM will ensure safe handling and correct use of substances in the workplace.

MABM will provide information, instruction and supervision in matters relating to health and safety at work.

MABM will ensure that all employees are competent to do their tasks in case of emergency.

MABM will work towards a safe place for work and study, and place priority upon accident prevention.

MABM’s Health & Safety Policy will be reviewed by the Health and Safety Committee (Principal, Director Operations and Director of Administration and Marketing) and revised as necessary at regular intervals.

HEALTH AND SAFETY ISSUES

Every effort is made to ensure that no actual or potential hazards exist in the physical environment of the Academy. This way we are able to provide a safe and enjoyable environment that is also conducive to your study.

FIRE ALARMS

Notices will be displayed in all classrooms, offices and on notice boards throughout the Academy and whole building. All students will have their attention drawn to the fire notices

during induction week. Fire drills will take place at regular intervals with a minimum of one per term. A record of these drills is maintained in the Fire Log, located in the Administration.

FIRST AIDS

Details of the Academy’s First Aid facilities are displayed on notice boards. First aid can be administered only by those with appropriate qualifications.

HAZARD REPORTING

Any suspected hazard will be reported to the Administrator in the first place. Administrator will inform the Principal or the Director of Operations and the matter will be dealt at the Senior Manager Team meetings.

Accidents

It is the policy of the Academy to take all reasonably practicable steps to avoid accidents occurring. In the event of an accident, the first concern will be the care of the person or persons who have suffered injury. The accident will be reported to the persons detailed on the incident report form. The reporter shall ensure that adequate arrangements are made for the care of any injured persons. It is the policy to investigate all accidents, including those not involving injury, and arrangements for the investigation will be made by the Director of Operations who will report the result of the investigation to the Academy Board of Directors.

Medical advice

MABM, do not have medically trained and qualified person but have trained first aider who may provide very limited advice in certain emergencies. For all medical cases you must consult your doctor or emergency services. MABM will help to call emergency service.

Smoking policy

A non-smoking policy is observed throughout the Academy. Anyone who wishes to smoke may do so outside the building.

Responsibilities

An effective health and safety policy requires the full collaboration and co-operation of all employees and students.  Everybody is required to read this policy and accept their own personal responsibility for health and safety at work or when studying in MABM premises.

It is the responsibility of the Senior Management Team to:

Maintain the spirit of the principles incorporated in the relevant legislation to ensure the safest systems of work and a safe, healthy workplace and study environment.

Enlist the active interest, participation and support of employees in promoting good standards.

The Director of Studies and Operations accepts ultimate responsibility for health and safety within the Academy as a whole, and is responsible for maintaining a continuous and critical scrutiny of working conditions throughout the workplace, reviewing safety performance and promoting a safer working environment.

It is the responsibility of every employee to:

Take reasonable care for the health and safety of him/herself and of fellow employees and to report any hazard which cannot be controlled personally

Co-operate with the organisation by observing safety rules and complying with any measures designed to ensure a safe and healthy working environment.

All managers and employees generally are expected to support and implement this policy wholeheartedly.

It is the responsibility of every tutor to:

Take all reasonable care for the health and safety of him/her and of fellow tutors or colleagues and to report any hazard, which cannot be controlled personally.

Co-operate with the Academy by observing safety rules and complying with any measures designed to ensure a safe and healthy study environment.

It is the responsibility of every student to:

Take all reasonable care for the health and safety of him/her and of fellow students and to report any hazard, which cannot be controlled personally.

Co-operate with the Academy by observing safety rules and complying with any measures designed to ensure a safe and healthy study environment.

Health & safety risks arising from our work activities

Risk assessments will be undertaken and resolved by the Director of Studies and Operations.

CONSULTATION WITH EMPLOYEE

Any arising Health and Safety issues will be discussed with the employees in staff meetings and take proper minutes.

SAFE EQUIPMENT

The Director of Studies and Operations is responsible for checking that any new equipment meets health and safety standards before it is purchased.

Administrative staff will be responsible for managing the maintenance of equipment, as directed by the Director of Studies and Operations.

Any problems found with equipment should be reported to the Director of Studies and Operations.

SAFE HANDLING AND USE OF SUBSTANCES

When using cleaning substances employees must always:

Review the contents & ingredients of the substance and its chemical composition.

Follow the usage instructions on the container.

Use and select personal protective equipment (PPE) as advised by the manufacturer.

Follow the storage information.

Ensure that the safety information is not obscured in any way.

 

Further information about Health & Safety matters can be found on the following website: http://www.hse.gov.uk/coshh/index.htm

INFORMATION, INSTRUCTION AND SUPERVISION

The health & safety law poster is displayed in the reception area.

 

COMPETENCY FOR TASKS AND TRAINING

All members of staff will be informed about the Health and Safety Policy during induction.  They will also be given a copy of the policy.

A workstation assessment will be carried out annually by all members of staff that have to use a computer as part of their normal duties.

 

ACCIDENT, FIRST AID AND WORK RELATED ILL HEALTH

The first aid box is kept in the reception.

The name and contact details for the First Aider is held in the reception and on the notice board.

All accidents and cases of work related ill health are to be recorded in the accident book. The accident book is kept in the reception.

The Director of Studies and Operations is responsible for Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) 2013  (http://www.riddor.gov.uk)

 

MONITORING

The Director of Studies and Operations is responsible for carrying regular inspections of the workplace, in order to ensure that safe working practices are being followed.

The Director of Studies and Operations is responsible for investigating work related cases of sickness absence and responsible for acting on any investigation findings to prevent a recurrence.

The Principal /CEO is responsible for managing and monitoring procedures. As the Chair of the SMT, he reviews, and gives advise on health & safety issues and if needed formulates new policies and procedures.

 

FIRE AND EMERGENCY

The name and contact details for the Fire Officer is held in the reception.

The Fire Officer is responsible for testing equipment at regular intervals.

The Fire Officer is responsible for carrying out fire risk assessments on a regular basis.

The Fire Officer is responsible for checking escape routes on a regular basis.

      The company is responsible for maintaining fire extinguishers and alarms, and carrying out annual service checks

The Fire Office is responsible for emergency evacuation procedures and will conduct fire drills every three month.

Equal Opportunities Policy

 

Middlesex Academy of Business and Management (MABM) is committed to promoting equality, diversity and an inclusive environment for its students and staff or any individual / organisation closely connected to the Academy.

 

MABM has a ‘duty of care’ to safeguard and promote the welfare of its students and members of staff. Therefore, we will endeavour to create a work and study environment, free from unfairness and discrimination, by dealing effectively with any complaints of such conduct. MABM will not tolerate any form of discrimination or unfairness.

 

MABM’s Equal Opportunities Policy applies to all students and staff, whatever their backgrounds or beliefs, and everyone who joins MABM is expected to comply the policy.

 

Policy Statement

 

MABM will seek to ensure that students, staff or any individual/organisation connected with the Academy receives less favourable treatment on the grounds of: gender, racial or ethnic origin, nationality, religion, marital status, age, disability, ability in numeracy or literacy, behavioural or learning difficulties, sexual orientation/preference, language, trade union activity, cultural/social background, or for any other identifiable discriminatory cause.

 

This policy and associated procedures also provide guidance to students and staff about how their individual roles and responsibilities contribute to equality of opportunity.

 

Legislative framework

 

Key legislative requirements relating to equality are identified in the following:

  • Equalities Act 2006
  • Human Rights Act 1948 and 1998
  • Equal Pay Act 1970
  • Health & Safety at Work Act 1974
  • Rehabilitation of Offenders Act 1974
  • Sex Discrimination Act 1975
  • Race Relations Act 1976
  • European Equal Treatment Directive 1976
  • Disability Discrimination Act 1995
  • Employment Rights Act 1996
  • Protection from Harassment Act 1997
  • Treaty of Amsterdam 1997
  • Data Protection Act 1998
  • Working Time Regulations 1998
  • Sex Discrimination (Gender Reassignment) Regulations 1999

Part Time Workers Regulations 2000

Responsibilities

 

  • It is the individual’s responsibility to make themselves aware of the impact of their personal behaviour that could cause offence to another student or member of staff and make them feel uncomfortable or threatened. Discrimination is type of behaviour that is destructive to a positive work and study environment and will not be tolerated.
  • All staff have direct responsibility for the implementation of procedures relevant to their area of work.
  • The Principal is ultimately responsible for the operation of this policy.
  • The Senior Management Team (SMT) is responsible for managing and monitoring procedures. It meets monthly, reviews information, advises on equality and formulates new policies and procedures, if required.

 

Implementation

 

  • All members of staff and students will be informed about the Equal Opportunities Policy during the induction process.  They will also be given a copy of the policy.
  • All students will be issued with the student handbook at induction, which contains information about MABM’s Equal Opportunity Policy.
  • The SMT will monitor the recruitment, retention and achievement of students in relation to age, ethnicity, disability and gender.
  • Recruitment for all positions within MABM will be carried out in a manner, which accords with Equal Opportunities practice. Members of interviewing panels will be made familiar with the Equal Opportunity Policy and the recruitment procedures.
  • All members of staff will be issued with an electronic copy the staff handbook, which will hold information about MABM’s Equal Opportunity Policy.
  • MAMB will run staff training programmes about general and specific matters relating to equal opportunities.
  • MABM will keep records of staff training, appraisals, promotions and discretionary pay awards for the purpose of carrying out equal opportunities monitoring.

 

What to do if you feel you have been unfairly treated

 

MABM believes that breaches of its Equal Opportunity Policy, is a form of less favourable treatment that violates human rights and can damage the working and learning environment.

 

Any member of staff, student, or potential student should take the following steps if they feel that they have been subjected to unfair treatment.

 

 

Steps

 

  1. If you feel that you are being subjected to unfair treatment, you should not feel that it is your fault or that you have to tolerate it.
  2. If possible, you should make it clear to the person or persons causing the offence that such behaviour are unacceptable. Be specific so that the person knows exactly what you want to stop or change. If you wish, take someone with you for support.
  3. If you feel unable to tackle the person concerned, this does not imply that you consent to the unfair treatment, nor does it prejudice any complaint you may wish to bring.
  4. It is helpful to keep a record of events, which distress you, and the effects that they have had on you.
  5. Always feel able to get support from Student Welfare and Complaints Officer (for students) and the Director of Studies and Operations (for staff).
  6. Report your concern to your personal tutor, line manager or a member of the Senior Management Team.
  7. The College’s grievance procedures are available to any student, member of staff or visitor who believes he or she may have been unfairly discriminated against. The harassment complaints procedure is set out in a separate policy and is available to any student, member of staff or visitor who believes he or she may have been harassed. The students, members of staff and visitors will not be victimised in any way for making such a complaint in good faith. Complaints of this nature will be dealt with seriously, in confidence and as soon as possible.

Review

 

The Equal Opportunities Policy reviews annually, or more frequently if there are significant legislative developments.

 

Guidelines for Students

 

1.   Regulations 

 

1.1      Student Code of Conduct

The Code of Conduct is designed to support students in the smooth running of their studies. When they sign the enrolment form, students agree to the following expectations:

 

Students must:

  • attend all classes regularly and punctually and ensure adequate preparation for the class
  • complete all class/home assignments, submit them on time
  • take responsibility for learning and approach studies in a manner as to gain maximum benefit
  • carry their ID badge at all times when in Academy
  • follow the Academy Health and Safety rules and comply with fire practice procedures
  • inform tutors of any absence and provide any required evidence
  • show respect to all students, staff and visitors, and use Academy property with reasonable care

 

Student must not:

  • gamble on the premises
  • bring into the Academy anything which could be used as an offensive
  • damage the property and/or the reputation of the Academy in any way
  • physically or verbally abuse anyone in the Academy
  • use any radio, cassette, CD player or mobile telecommunication system in classrooms
  • access inappropriate material on the internet
  • involve themselves in any criminal activity
  • bring in or use any illegal drugs or alcohol on the Academy premises.
  • copy any other student’s work or cheat in any examination
  • smoke anywhere in the Academy`s premises

 

Failure to comply with this Code may lead to disciplinary action and, in the most severe cases, a request that the student should leave the Academy.

1.2      Emergency procedures

The Academy is required by law to practice emergency evacuation procedures under the requirements of the Fire Precautions (Workplace) Regulations and Management of Health and Safety at Work Regulations.

 

Action in the event of fire notices are displayed in the Academy. Students are advised to read these notices so that they know what to do in the event of an emergency and where the assembly point is. A regular fire drill will be carried out.

 

In the event of a fire or other emergency, students must obey directions/instruction given by staff to leave the building

  • leave all belongings
  • proceed quickly to the assembly point
  • wait at the assembly point until the instruction given by the concerned person

 

Students must not:

  • stop to collect personal belongings
  • re-enter the building until informed to do so

 

If any student is unable to leave the building without assistance, student must:

  • try to bring it to the notice of the concern person
  • obey instructions given by staff
  • assemble at the nearest ‘shelter point’
  • stay cool and wait for assistance

 

 

1.1      Health and safety

The Academy has made arrangements to control the risks of any health and safety matters which may arise. MABM has separate health and safety policy and referring to this.

 

1.4  Disabled students policy

MABM welcomes and encourages applications from students with disabilities and referring to separate disability policy.

 

1.5  Student ID Card and security

All students are entitled to get a photo ID card from the Academy as a proof of their studentship; it is free of charge and initially valid for one calendar year. It will be renewed subject to continuation of their studentship with the Academy for further period. Students will be issued an ID card after reporting to the Academy. It will enable them to join the library and will assist if queries arise by the law enforcing agencies etc. Students should preserve their ID cards carefully.

 

MABM will issue warning letters if you are a missing student or your attendance is below 80%.

  • 1st  warning letter  as a missing student of three contact points
  • 2nd warning letter as a missing student of six contact points
  • Missing ten contact points-the Academy will send expulsion letter to the student

 

1.6  Change of contact address and/or telephone number

 

The Academy maintains student contact records to maintain effective communication with its students. You must inform immediately the Academy if changes are address, contact number or any other personal information.

1.7  Academic misconduct

MABM provides strict guidance and regulations about academic misconduct. The following are the type of acts that are identified as forms of punishable academic misconduct:

 

Plagiarism:    Is the act of passing off someone else’s work as own work.

 

Fabrication: Fabrication is the falsification of data, information, or citations in any formal academic exercise.

 

Deception: Deception means providing false information to a teacher/instructor concerning a formal academic exercise.

 

Cheating: Any attempt to give or obtain assistance in a formal academic exercise (such as an examination) without due acknowledgment.

 

Bribery: Giving certain test answers for money.

 

Sabotage: An act that prevents others from completing their work.

 

 

1.8  Warning

MABM offer programmes approved by different awarding bodies and any academic misconduct will usually be carried out by the awarding body. However if the awarding body allows MABM to initiate action then the Academy will take the following steps:

  • A warning may be issued for minor breaches of the Code of Conduct to the concerned student by the Principal or delegate with the nature of academic misconduct and be advised to take proper care to correct the behaviour in future.
  • A warning shall normally state what is the nature of the academic misconduct, and what action would be taken if this happened again in the future
  • A warning is not a penalty under these regulations and it lead be suspension or withdrawal or termination of study in worst case scenarios. Withdrawal or suspension or termination of study will not lead to a refund of fees paid or a reduction in the fees due.

 

A warning may be issued by the Academy to a student if he/she violates the Code of Conduct. This will give the student the opportunity to change their behaviour.

 

 

1.10 Withdrawals, deferral, leave of absence and course change

If a student wishes to follow any of them option, then they are strongly advised to seek academic advice from the Academy administration office and follow the procedure. You should be aware that any of them option from a course will not lead to a refund of fees paid or a reduction in the fees due. In case of withdrawal, deferral, leave of absence and course change students need to complete a form and follow the procedure, all details are available on administration office.

 

1.11 Appeals

 

Academic appeals

All students have the right to have an explanation about decisions which affect their studies and can seek constructive feedback on their performance. If the decision has been made by an external verifier or an assessor, the recorded decision must be acknowledged and formally signed by the student. All appeals for re-assessment will be conducted as per the Academy and awarding body appeals procedure.

2. Library and computing facility

MABM has a well-equipped computer room within the library for student use. The library includes texts and reference books recommended by the tutors. The Academy also helps its students to become a member of appropriate local and specialist libraries. Student using the library have access to computer facilities with broadband internet which they can use for academic purposes only. The library and internet facility are for study related purposes.

 

3. Welfare and student support

The Student Welfare and Complaints Officer provides information and advice about a range of welfare and social issues.

 

4. Student counseling

This is a private supportive service allowing students to discuss any personal difficulties, feelings, thoughts and concerns in a sensitive and non-judgmental environment. The Student Welfare and Complaints Officer will support students and offer advice about appropriate ways to deal with personal problems.

 

5. Student banking

Under the existing rules a student can open a bank account with any bank and MABM will provide help and support with regard to provide any extra paperwork.

 

Students will need to open a bank account for following:

  • if employed, their wages will be deposited directly to the bank from their employer
  • any money that students need to bring from their country of residence has to be channeled through an account in the UK.
  • for regular transactions with various organisations including the Academy and the Awarding bodies.

 

5.1   Opening a bank account

 

  • Student will need to apply online or in person. The bank will check their your address and send you an application pack.
  • Student can meet an adviser in the bank and discuss the account.

 

5.2 Documents needed to open a bank Account

  • student passport
  • enrolment letter from MABM to assist in opening student bank account.

 

 

6.  Medical facilities in the UK

All overseas students are entitled to avail service of the UK National Health Service (NHS), subject to their registration with a doctor operating a local medical practice, known as a General Practitioner (GP). The Academy will advice you in completing the registration procedure. To be registered with a GP, the student will need to present the following documents at the doctor’s surgery:

 

  • student passport
  • proof of address of the student
  • enrolment letter from the Academy

 

Students are only allowed to buy medicine from Pharmacy on production of prescription from a GP and will only be eligible to receive prescriptions after they have registered with a doctor.

For minor ailments, such as coughs, headaches, etc. you can buy some proprietary medicine from chemists, supermarket and local shops without producing a prescription from the GP.

 

7.  Student support services for new students arriving in UK

Besides regular academic activities, Middlesex Academy of Business Management (MABM) also offers the following services:

 

Airport Pickup facilities

The Academy offers airport pickup services. If a student requires this service they must provide the Academy with all their travel details – i.e. name of airline, flight number, date and time of arrival and name of the destination airport at least two weeks prior to their travel to UK. We can arrange a pick up at the cost of £50. The student will be liable for any waiting time, if flights are delayed.

 

 

Accommodation

The Academy has no accommodation facilities of its own but can help students finding accommodation for them. Students are advised to contact the Academy at 4 weeks prior to travel, to arrange accommodation.

 

 

Medical Facilities in UK

The UK government extends free medical facilities for its citizens and those who are living in UK for a certain period, through the National Health Services (NHS). All overseas students are entitled to enjoy this facility, subject to registration with NHS.

 

 

Working While Studying

At present, international Tier 4 students DO NOT have any work right except work placement, where appropriate, while studying in the UK. However, local students can engage themselves with work without any problem.

 

As per the existing rules, international students studying for a graduate or postgraduate qualification are entitled to work up to 10 to 20 hours a week during the term time and additional hours during holidays.  It is mandatory for students to obtain a National Insurance (NI) number and Bank account.

 

Flexible Payment Options

MABM allows students to pay their fees in instalments.  Students are advised to contact MABM to draw up an agreement plan.

   

Students’ Counselling

Students come from different parts of the world and belong to different cultural, social, political and financial backgrounds. Therefore, students are not always aware of UK cultural norms.  MABM helps students to cope, by providing induction sessions, advice/guidance and individual counselling. Students are encouraged to share their feelings, problems and difficulties with the students, Tutors and Welfare and Complaint Officer, who will assist in solving the any problems and difficulties that may arise.

Living in London

London is a vibrant and diverse city. There are vast numbers of shops, restaurants, theatres, parks, historical buildings and museums, all within easy reach via public transport. You will never be short of things to do in London.

 

Climate Guide

The UK has a varied climate. November to March is typically cold, where the average temperature ranges between -5ºC and 10ºC. The temperature in summer (July and August) is usually warm, between 20º to 30ºC. More detailed information is available on the BBC (the national news service) www.bbc.co.uk/weather.

 

Students are advised to bring warm and rainproof clothing.

 

8 Gyms and fitness clubs

Maintaining good health is very important for everyone. Good health and fitness will help students give more concentration towards their study and work. Here are some useful links you can search to find exercise facilities locally:

 

 

9 Centre Contingency and Adverse effects

In case of any adverse effect happens to MABM due to any unavoidable circumstance, the centre will arrange alternative arrangements with another centre. This will protect the learners’ interest. The centre will refund proportionate amount of fees that have already been paid to the centre as the tuition fee.

 

10 Any genuine emergency

 

For any physical assaults, bullying/harassment, threats, pick pocketing, serious illness, accident or any other emergency, just call: 999 on your mobile and on reply say where you are, and what has happened. You will be connected to the appropriate service Police/Ambulance/Fire Service.